Terms & refunds

Last updated: November 2026

1. Scope

These terms apply to purchases on workbookshop.com, operated by Babala Özdemir, Füllinsdorf, Switzerland (imprint).

2. Products

We sell PDF workbooks (digital content), delivered by download. Prices are shown in US dollars; taxes may be added where required. Payment is processed by Stripe.

3. Delivery and licence

After payment you receive a download link by email and on the confirmation page. Each link is valid for 12 months and up to 10 downloads per book. You get a personal, non-transferable licence to use the PDF for your own learning, including printing for personal use. You may not share, resell or publish the files.

4. Right of withdrawal

Consumers in the EU/EEA/UK: delivery of the digital content starts immediately after payment at your express request. By ticking the box at checkout you acknowledge that your right of withdrawal ends once the download has started.

5. Refunds

Because PDFs are delivered instantly, sales are final once the file has been downloaded. If a file is damaged, not what was described, or you were charged twice, contact us within 14 days and we will replace the file or refund you.

6. No professional advice

The content is educational. It is not accounting, tax, legal, investment or security advice. Security techniques may only be used on systems you own or have written permission to test.

7. Liability

We are liable without limit for intent and gross negligence. Otherwise our liability is limited to the price you paid, to the extent permitted by law.

8. Law

Swiss law applies; mandatory consumer rights remain unaffected. Contact: hello@workbookshop.com.